Paiement policy

Last Updated: October 23, 2025

Thank you for shopping with Pet And Go. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how transactions are handled on our site.

1. Accepted Payment Methods

We accept the following payment methods:

  • Bank card (Visa, Mastercard)

2. Payment Currency

All transactions on our website are processed in pounds sterling (£).

3. Payment Authorization

Your payment will be charged immediately after your order is confirmed.
You will receive a confirmation email containing the details of your order.

If a payment is declined or flagged as potentially fraudulent by Shopify:

  • The order will not be processed,

  • You will be notified by email,

  • You may be asked to retry the payment or use another payment method.

4. Order Verification

To prevent fraud, we may contact you to confirm certain details before processing your order. This may include:

  • Verifying your email address

  • Confirming your shipping address

  • Requesting an ID document (rare, only in case of suspicious activity)

We reserve the right to cancel any order that does not successfully pass the verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed

  • You will need to restart the payment process

If funds were charged but your order was not confirmed, please contact us immediately at: support@pet-and-go.com

6. Cancellation and Refund Policy

Order Cancellation:
If you wish to cancel your order after payment, you must contact us within 12 hours of placing your order. The refund will be issued using the original payment method.

Refunds:
Please refer to our Return and Refund Policy for eligibility criteria, timelines, and instructions.

Refunds are processed within 7 business days after your return request is approved.
The actual availability of funds may vary depending on your bank.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Pet And Go reserves the right to conduct verification checks on certain payments.
We may request additional information for transactions considered to be high-risk.

8. Contact Us

We respond to all inquiries within 24 hours (Monday to Friday).

Pet And Go – Stainagency LTD.
Registered Company Name: Stainagency LTD.
Company Registration Number: 14777380
Address: 128 City Road, London, United Kingdom EC1V 2NX
Phone: +447458114079
Email: support@pet-and-go.com
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (closed Saturday, Sunday, and public holidays)

Pet And Go is a brand of Stainagency LTD.