Privacy policy

Last updated: October 23, 2025

Pet And Go operates this shop and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Pet And Go is a brand owned and operated by Stainagency LTD. . Pet And Go runs on Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If any terms in our Terms of Service conflict with this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or could reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you. Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including any inferences drawn from this information:

Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
Financial Information, including credit card, debit card, and bank account numbers, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.
Account Information, including your username, password, security questions, preferences, and settings.
Transaction Information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past orders.
Communications with Us, including details you include in messages sent to our customer service team.
Device Information, including data related to your device, browser, network connection, IP address, and other unique identifiers.
Usage Information, including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you create an account, interact with the Services, communicate with us, or otherwise provide information to us.
Automatically through the Services, such as when your device interacts with our websites or through cookies and similar technologies.
From service providers, such as when third-party providers collect or process information on our behalf.
From partners or other third parties where applicable.

How We Use Your Personal Information

Depending on how you use the Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services.
We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, processing and managing orders, remembering your preferences and items of interest, sending account-related notifications, managing your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and creating a personalized shopping experience such as product recommendations. This may include adapting or improving the Services to make them more relevant to you.

Marketing and Advertising.
We use your personal information for promotional purposes, such as sending you marketing communications by email, SMS, or mail, and displaying online advertisements for products or services on our website or on third-party sites, based on items you have purchased, viewed, or added to your cart, as well as other interactions with the Services.

Security and Fraud Prevention.
We use your personal information to authenticate accounts, ensure secure payments, detect, investigate, or address fraud, illegal activity, or malicious behavior, protect public safety, and secure our systems.

Communicating with You.
We use your personal information to provide customer support, respond to your requests, offer assistance, and maintain our business relationship with you.

Legal Compliance.
We use your personal information to comply with applicable laws, legal obligations, or valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order processing and shipping).
With business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that we do not share your information for targeted advertising purposes based on your online activity.
When you direct us to do so, request it, or otherwise provide consent — for example, in order to ship products to you or when using social media widgets or third-party login integrations.
With our affiliates or other companies within our corporate group.
In connection with a business transaction, such as a merger, acquisition, or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, or to protect or defend the Services, our rights, or the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and certain third parties, which may be located in countries other than your country of residence, in order to operate and enhance the Services.

Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify is responsible for handling your personal information, including responding to your requests to exercise your rights regarding their use of your information.

To learn more about how Shopify uses personal information and the rights available to you, please review the Shopify Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites that we do not own or control, we encourage you to review their privacy and security policies, as well as their terms of use. We are not responsible for the privacy or security of such websites, nor for the accuracy, completeness, or reliability of any information contained on them. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or the platform, without restriction on its use by us or by others. The inclusion of such links does not imply any endorsement unless specifically stated.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years old.

Security and Retention of Your Information

Please note that no security measure is entirely perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you transmit to us may not be secure during transmission. We recommend avoiding the use of unsecure communication channels to provide sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may apply only in certain circumstances; in some cases, we may deny your request where permitted by law.

Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.

Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer such information to a third party, in certain circumstances and subject to certain exceptions.

Communication Preferences. We may send you promotional emails. You may opt out of receiving these communications at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional communications, such as those relating to your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to applicable local law limitations and exceptions, you may also have the following rights in addition to those listed above:

Right to Object to Processing and Right to Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise these rights through the features provided via the Services or by contacting us using the contact details listed below. To learn more about how Shopify processes your personal information and about the rights you may have in relation to data processed by Shopify, please visit: https://privacy.shopify.com.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an authorized agent, we will require verification of the agent’s authority to act on your behalf, and we may require you to directly confirm your identity with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you would like to submit a complaint about how we process your personal information, please contact us using the contact details listed below. Depending on where you reside, you may also have the right to appeal our decision by contacting us again, or to file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you reside.

If we transfer your personal information outside of the United Kingdom or the European Economic Area, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or the equivalent approved mechanisms issued by the relevant UK authority, unless the destination country has been formally recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, you may call us at +447458114079 , email us at support@pet-and-go.com , or contact us at:

128 City Road, London, United Kingdom, EC1V 2NX

For the purposes of applicable data protection laws, we are the data controller of your personal information:
Registered Company Name: Stainagency LTD.
Company Registration Number: 14777380
Legal Representative: Kahla Yannis
Pet And Go is a brand of Stainagency LTD.